FAQs
Every day help for our customers
A team committed to providing service by listening to customer feedback and responding appropriately and efficiently. We are passionate, accountable and local.
1. Broadband questions
Fibre to the Home uses fibre-optic cable to deliver fast, stable internet to your premises.
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Installation and setup is KSh 1,500 (one-time).
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Most installations are completed within a short onsite visit once coverage and access are confirmed.
Yes. An adult should be present to grant access and confirm where the router will be placed.
We install the required fibre endpoint/termination, connect the router/ONT, configure Wi-Fi, and test the connection.
Yes. We recommend a central location for best Wi-Fi coverage, but we’ll consider your preference and cable routing.
It depends on walls and layout. If there are dead zones, we can recommend mesh Wi-Fi or extenders.
Yes, if it’s compatible. We can advise or configure it depending on your setup.
We offer symmetrical packages (download = upload) from 4M/4M up to 100M/100M.
Restart the router first, check power cables, then contact support—many issues can be fixed remotely, otherwise we schedule a visit.
- New Installations
- Connection guide
- Support and Maintenance
- Billings and payments
Still need help?
2. Billing & Account
You can pay using the payment options shared by Clikfast Currently we ask payments via MPESA Paybill 4129741. Just incase you are not sure of your account number, please contact us on 0721374171
Your due date is based on your activation/renewal date. We can confirm your specific cycle on request.
Yes. Keep your transaction message/reference, and we can also confirm on WhatsApp/email.
Yes. You can change packages depending on availability; changes usually apply on your next billing cycle (or as agreed).
Your service may be paused until payment is received. Contact us if you need help confirming your balance or due date.
Refunds depend on the situation. Where applicable, we may offer a service extension/credit instead of a cash refund.
Yes, relocation is possible subject to coverage at the new location. Additional charges may apply for new cabling/installation work.
In many cases, yes. Let us know in advance and we’ll advise the best option based on your plan.
Send us a WhatsApp message with your name and location/account details, and we’ll confirm your plan and status.
Send the payment confirmation message/transaction code to support. We’ll verify and restore service as quickly as possible.
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Totally Unlimited Fibre With Absolutely Free Setup
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Alex Rovia
Los Angeles, California
Rose June
Los Angeles, California
Alex Rovia
Los Angeles, California